Some time ago, I wrote a somewhat provocative article about the lack of support that email providers generally offer when one of their accounts is involved in illegal activities. Today, I feel compelled to write this article to share a very positive experience I had with an email provider, my favorite, Proton.
I opened a support ticket reporting email accounts being used in phishing kits, provided them with the relevant information, and they responded by asking for more details. After just a few messages, they informed me that they would take action.
I agree that Proton is really great, but in my opinion, other providers could also devote a little more attention to the security of their accounts; I’m not saying they should prevent these issues, but at least react when evidence is presented to them.
If you want to see a list of email accounts that have been active for months, you can find some here:
Emiliano Carlesi's blog 